Shipping - Returns
We want you to be satisfied with your purchase, so if you are not happy, please contact us so we can make it right! If your item arrives damaged, please contact within 7 days of delivery.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
The following items can't be returned or exchanged:
- Personalized pet ornaments and/or
- Personalized Christmas Tree items and/or any other personalized items.
Conditions of return:
Ship items back within 30 days of delivery.
Buyers are responsible for return shipping costs to Stony Plain, AB regardless of return shipping address shown on package.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyer will be refunded original purchase price (not original shipping fee).
Consider choosing tracking on your return item, as we will not be responsible for lost or stolen mail.
Merry Tree Company reserves the right to cancel orders. We are not responsible for any glitches on/in the website and apologize as these are beyond our control. Customers will be contacted by email and a full refund of paid price will be refunded.