Shipping - Returns

We want you to be satisfied with your purchase, so if you are not happy, please contact us so we can make it right! If your item arrives damaged, please contact within 7 days of delivery.

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

The following items can't be returned or exchanged:
- Personalized pet ornaments and/or
- Personalized Christmas Tree items and/or any other personalized items.

Conditions of return:

Ship items back within 30 days of delivery.
Buyers are responsible for return shipping costs to Stony Plain, AB regardless of return shipping address shown on package.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyer will be refunded original purchase price (not original shipping fee).
Consider choosing tracking on your return item, as we will not be responsible for lost or stolen mail.

Site Errors:

Merry Tree Company reserves the right to cancel orders. We are not responsible for any glitches on/in the website and apologize as these are beyond our control. Customers will be contacted by email and a full refund of paid price will be refunded.

Shipping:
Please allow up to Seven (7) business days to complete your order, unless otherwise stated here and on the homepage banner. Shipping delivery estimates are approximately 2-10 days within Canada and USA.
Business days are Monday-Friday; Holidays, Saturday and Sunday are not included.
International Orders: Orders will ship from Canada or USA. We are not responsible for customs delays. Any Import Taxes, VAT, Import charges, Brokerage Fees or other fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for international shipments will not be marked as 'gift' or with altered prices.
We are NOT responsible for shipping calculation errors. If an error in the shipping cost occurs, we will be in contact with the correct shipping information. You are not obligated to accept this new shipping fee and your order will be fully refunded if you decide to cancel.